How to set up notifications for the app and browser
Go to account settings
Click the three dots next to your profile picture at the bottom of Assist and select Account settings.
Open the Notifications section
Scroll down to Notifications and enable Browser notifications by switching the toggle on.
Choose which events you want to be notified about
Turn notifications on and off for: driver assignment, driver responses, duty operations manager, requests, and no response from the driver.
Grant permission in the browser
Under This browser it should say Permission granted — otherwise you need to allow notifications in your browser settings. Click Save changes to confirm.
Automatic escalation sequence
When a job is assigned, Assist automatically starts a timed sequence. The driver is given time to respond, while
the operations centre is kept informed throughout.
Notification types in Assist
Assist works with two categories of notification. They are designed to act as a safety net — the driver
is given time to react, while the operations centre is always kept informed if something stalls.
Tip: Unread notifications
Notifications you have not read are shown with a counter next to the bell at the top of the menu. Click the bell to see all
unread notifications, mark them as read one by one with the cross, or use the "mark all as read" button to
clear them in one click.