Assist

A service is the individual piece of work assigned to a driver within a job — here is how services, service numbers and statuses work.

What is a service in Assist?

Learn how to update your user name, profile picture and phone number in the Assist app.

How to change your account settings in Assist

Simulate the Assist mobile view on your PC to demo it to your drivers or test the user experience yourself.

How to switch on the mobile view in your browser

Spend most of your day in the truck? Assist works as a full tool on your phone for creating, running, collecting the excess and closing jobs.

Creating a job on your phone is this easy!

A step-by-step walkthrough for drivers: accepting the job, documentation, assistance and transport, taking the excess, cash settlement and signing off.

How to run a job from your mobile in Assist

Calculate tolls and ferry charges for a completed job and add them straight to the order as invoiceable order lines.

Using the toll/ferry calculator in Assist is this easy!

This guide shows you how to create a user in the system.

Create a new user in Assist

Assist builds the preferred route from the vehicle you are using, and this is how you override it when the load changes en route.

Route and external changes after loading

The Job Interpreter is a smart AI tool that reads text and images and drafts new jobs for you – quickly and easily.

The Job Interpreter – create jobs quickly and easily

Export a job to PDF so you can save it, print it or attach it wherever you need.

How to save or print a job as a PDF

How drivers navigate to the job site and on to the destination, and how dispatch can follow live routes on the map.

Using navigation in Assist

Use column filters to find historical jobs - for example by registration number - in any overview in Assist.

Searching in Assist

Where incoming requests land, how to accept or decline them, and how to open the original request from the job it created.

How to receive and process requests in Assist

Use an existing job to send a request to another station in the Assist network - for assistance, for passing a job on, or for delegating it entirely.

How to send a request to another station in Assist

How to set the active Operations Manager for your station, what the role does today, and how to hand it on at a shift change.

Choose an Operations Manager

How to use the operational dashboard to keep track of active jobs, priorities and driver assignment in real time.

Operational Dashboard - Active Services in Assist

A complete guide to the Focus statuses, colour codes and time thresholds that tell dispatch what needs attention.

Focus: how the statuses work

Use the priority and arrival fields and let the system prioritise for you, so the most important jobs stay at the top of the dashboard.

Managing services: Priority and Scheduled arrival

Set up app and browser notifications, choose which events you are notified about, and understand the automatic escalation sequence.

How to use notifications in Assist

How to open My history, search and filter your completed jobs, and what the history is useful for.

Find jobs in My history

What to do when Assist says you have not selected a vehicle, and what to check if the vehicle is in use or missing from the list.

I have no vehicle selected

How to set the final statuses on a job resolved on site or a transport job, what to check first, and how to undo a wrong status.

Complete and sign off the job

How to respond to a job with the status Awaiting response, what to check first, and what happens after you accept or decline.

Accept or decline a job

The job fields unlock once you mark Arrived at job site. How to bring them up and what to do if you set the wrong status.

I cannot find Documentation, Work performed or Payment

Select your vehicle, set yourself on duty, accept jobs and open the job details in My jobs.

Getting started with My jobs

How to open Documentation on a job, upload photos and files, and what you should document.

Add photos and files

How to open Payment on a job, create an excess or invoice order, add product lines and confirm payment.

Create an order and take payment

How to add storage to a job, fill in storage location, key and rate, release the vehicle, and delete or undo a storage entry.

Record storage

Leif T. Rudlang

How to use Assist as a driver or operator

Using Assist

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