Merge fields are details Assist takes from the job and inserts into the message when it's sent. You write the field in the text, and the customer receives the finished content. For example, if you write "Hi {customer.name}", the customer gets "Hi Ola Nordmann".
How to insert a field
Place the cursor where the field should go.
Click Insert field.
Search or scroll to the field and select it. Each field shows an example of what it becomes, so you can see what the customer will get.
You can also type the field directly in curly brackets if you know its name, for example {eta}. Hover over a field in the text to see what it will be filled in with.
Fields you can use
Field | Filled in with | Example |
Customer name | The customer's name | Ola Nordmann |
Driver | The driver on the job | Jonas Berg |
Driver's phone number | The driver's number | 480 00 001 |
Service | The service being performed | Tow to workshop |
Arrival (ETA) | Estimated arrival | 14:05 |
Planned time | Planned time for the job | 10.10.2026 09:00 |
Completed | When the job was completed | 10:25 |
Registration number | The vehicle's registration | EL 12345 |
Vehicle | Vehicle make and registration | Tesla Model 3 (EL 12345) |
Pickup location | Where the vehicle is collected | Eksempelgata 4, 5003 Bergen |
Map link to pickup location | Map link for the pickup location | google.com/… |
Delivery location | Where the vehicle is delivered | Verkstedveien 12, 5054 Bergen |
Map link to delivery location | Map link for the delivery location | google.com/… |
Storage location | Where the vehicle is stored | Bergen lager, Industriveien 4 |
In storage since | Date the vehicle went into storage | 08.10.2026 |
Station | The station's name | 1.Assist Demo |
Station phone | The station's phone number | 48019733 |
Station email | The station's email address | |
Station address | The station's address | Moseidveien 7, 4033 Stavanger |
Requester | Who ordered the job | Nordvik Forsikring |
Agreement | The agreement the job runs under | Viking Assistanse |
Insurance company | The insurance company | Nordvik Forsikring |
Reference | The job's reference | SK-2026-48213 |
If a field is empty
A field is only filled in if the detail exists on the job. If, for example, the estimated arrival is missing, the field stays empty. So use fields you know are filled in for the type of job the template is used for, and check the preview before saving.