A message template can have text in several languages. The driver can then send the message in the language that suits the customer, without you having to create a separate template for each language.
How to add a language
Open the template.
Click Add language and choose the language.
A separate tab appears for that language. Write the text (and the subject, for email) in the new language.
Click Save.
Each language has its own tab with its own text – in the example above, Norwegian and Swedish. The merge fields are the same in every language – {customer.name} works the same way regardless – so you only translate the text around the fields. The preview follows the language tab you're on, so you can check each language separately.
Remove a language
Go to the tab for the language you want to remove and click Remove [language] (for example "Remove Swedish"). Only that text is deleted; the other languages are kept.
Which language is sent?
When a template has several languages, the driver chooses the language when sending the message. Add the languages your customers actually use, so the driver doesn't have to translate on the spot.