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Edit or delete a message template

How to change the text in a template, and what to know before deleting a template that is in use.

Written by Leif T. Rudlang

Edit a template

  1. Go to Administration → Message templates.

  2. Click the template in the list.

  3. Change the subject, text, fields or languages.

  4. Click Save.

The change applies to messages sent after you save. Messages already sent are unchanged – they were sent with the text as it was then.

Rename or delete

In the top right of the template there's a menu (the three dots) with Rename and Delete.

Before deleting, check whether the template is linked to a point in a service template. If it is, remove or replace the template on that point so the driver isn't left without a message there.

Tip: If you only want to adjust the wording, it's safer to edit the existing template than to delete it and create a new one – that way you keep the links to your service templates.

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