When should you contact support?
Get in touch if you:
are stuck on a job,
need help with an order, a payment or an invoice,
are unsure how a function is meant to be used,
find that something isn't working as expected,
or would like a walkthrough of how your team could get more out of Assist.
The more specific the information you send us, the faster we can help.
Bjørn Olav Nesheim
Sales and finance support
Bjørn Olav is your first port of call for questions about finance, orders, invoice flow, payment and day-to-day use of the commercial workflows in Assist.
Contact Bjørn Olav when you need help with:
orders and payments,
invoicing or finance flow,
questions about your agreement or follow-up,
day-to-day use where finance or sales is involved.
Contact:
Email:
bonesheim@assist-it.noPhone:
+47 982 22 768
Leif Thune Rudlang
Managing Director
Leif helps with bigger decisions, escalations, partnerships and questions about the station or the customer relationship at a broader level.
Contact Leif when you need help with:
escalating an important case,
collaboration or partnerships,
bigger questions about how you use Assist,
matters best raised with the managing director.
Contact:
Email:
ltr@assist-it.noPhone:
+47 480 19 733
What should you include?
So that we can help you quickly, please include:
The name of the station.
What you were trying to do.
What happened instead.
The job number, order number or customer name if relevant.
A screenshot if something looks wrong.
If the matter is urgent, say so clearly and tell us what is holding up the work.
Not sure who to contact?
Send it to whoever you are already in touch with, or use support@assist-it.no. We will then make sure the right person follows it up.