Check that you are set to On duty
Open My jobs.
Look at the status field at the top of the page.
Select On duty if you are available.
When you are set to Off duty, you should not expect to be given new jobs.
Check that you have selected a vehicle
Open My jobs.
Tap Vehicle.
Select the vehicle you are using.
If it says No vehicle, select the right vehicle before you carry on.
Check whether you already have jobs
Jobs assigned to you appear in the list in My jobs. If the list is empty, it shows No active jobs.
That means Assist has no active job assigned to you right now.
Check with the station
Contact the station if:
you are set to On duty,
you have selected the right Vehicle,
you are expecting a particular job,
but the job still does not appear in My jobs.
Ask the station to check that the job is assigned to the right driver.
If the job is assigned to another driver
You may then see the message This job is not assigned to you if you open a link directly.
Press My jobs and open jobs from your own list.
When is the problem solved?
The problem is solved when you are set to On duty, have selected the right Vehicle, and newly assigned jobs appear in My jobs.